Privacy Policy

Who we are

Sound Footing Tuition is a private tuition service for school pupils aged 7 to 18 across the United Kingdom. We arrange one-to-one lessons online or at home, match pupils with DBS-checked qualified tutors, and write progress reports for parents. For the personal information described on this page, Sound Footing Tuition is the data controller.

You can reach us at [email protected] or by post at 187 Park Road.

Information we collect

When a parent or guardian enquires about tuition we collect a name, email address and telephone number. Once a pupil is enrolled we add the billing address and the payment details needed to invoice lessons.

To teach well we also hold the pupil's name, year group, subjects, exam board, predicted grades and anything a parent asks us to take into account, such as access arrangements for an exam. Lesson notes, attendance records and the progress reports we send to parents form part of that record.

The website collects limited technical information through cookies, for example which pages are read and which device was used. Our Cookie Policy sets out what is stored and how to manage it.

How we use your information

We use these details to answer enquiries, arrange lessons, assign a suitable tutor, teach the sessions, produce progress reports, invoice for tuition and keep safeguarding records. Contact details are also used to tell you about timetable changes, exam dates and anything else that affects a pupil's lessons.

Under UK GDPR our lawful bases are performance of a contract for the tuition we provide, legitimate interests for running and improving the service, legal obligation for tax and safeguarding records, and consent where we send optional marketing email. Consent can be withdrawn at any time.

Payment data

Card payments are taken by a regulated payment provider. Full card numbers are not held on our own systems. We do keep a record of invoices, amounts paid and dates for accounting purposes.

Children's information

Tuition is arranged by a parent or guardian, and we ask that enquiries and bookings come from them. Information about a pupil is used for teaching, progress reporting and safeguarding. We do not market to pupils.

Who we share information with

We share what is necessary with the tutor delivering the lessons, the video platform used for online sessions, our payment provider, and the accountant who prepares our accounts. Information may be disclosed where the law requires it, or where a safeguarding concern needs to be passed to the relevant authority. We do not sell personal information.

How long we keep it

Enquiry records, lesson notes and progress reports are kept while tuition continues and for a reasonable period afterwards, so we can answer questions about a pupil's history and meet safeguarding expectations. Financial records are kept for six years in line with HMRC guidance.

Your rights

You can ask for a copy of the information we hold about you or your child, ask us to correct or delete it, object to certain uses, or ask us to restrict what we do with it. Email us and we will deal with the request within the time the law allows. If you are unhappy with our answer you can complain to the Information Commissioner's Office at ico.org.uk.

Changes

This policy is reviewed when the way we handle information changes. The version published here is the one that applies.

Contact

Questions about this policy or about your data: [email protected], or write to Sound Footing Tuition at 187 Park Road.